360 Vis Nav Robot Vacuum

It is with heavy heart that I convey how terrible this product is. I've had this Dyson robot vacuum for around 6 months. it is set up to clean one large almost entirely empty room with extremely low industrial carpet. the HW itself seems pretty great with amazing suction that cleans noticeably better than my previous Neato vacuum. However, there are persistent SW issues that make it incredible frustrating to use. I kept hoping a SW update would fix the issues, but i have now given up on that hope. Issues I routinely encounter include: dropping off the WiFi network for no reason (i have other Dyson products like air cleaners that *never* fall off the network) and then being very tricky to get back on the network. his is probably the most annoying given it takes 5-10 minutes to get it back onto the network (which I'll complain more about below). The second most annoying issue is getting "stuck" which is ludicrous given how simple and empty the room is... and to be clear "stuck" seems to mean it bumped into the wall or a simple object like a pole (see photos) whereas other times the robot will just stop in the middle of the totally empty room and declare it is "stuck". There are a few other similar and seemingly related failure modes... like the robot will not indicate it is "stuck" but will just stop in the middle of the room and let the battery drain. Even when it is working well, the app UI (i am on iOS) for managing the WiFi is terrible. If you are (or were previously) connected to a network and go to manage WiFi you cannot see what network you are/were connected to... you can only add a new WiFi connection which will overwrite whatever was previously there. If my robot has fallen off the network and I go to do that it then will allow me to reconnect to the same network and tell me it was successfully connected but frequently it is not actually connected (i.e., I still cannot communicate with the robot via WiFi... just over BT for settings management) so it takes a few tries repeating that for the robot to successfully connect. It seems to work best if I switch WiFi networks instead of trying to reconnect to the one it already dropped off. In any case, you get the idea. Just a tragically and unnecessarily bad product from an otherwise great product company.

I have read a few less than flattering reviews on the Dyson Robo vac. While I understand those who complain about the lack of features for the price, i.e. no mop or auto emptying functions. I believe that when you buy the Dyson you understand those are not features on the machine, and instead you are getting a Dyson. A superior built superior vacuum. The Dyson indeed is exactly this. The machine appears to be built like a Dyson in every way. It vacuums far better than others that we have tried. It also has a very easy and efficient emptying system. Very similar to all of the other Dyson products that we have owned. I read another complaint about the filters being expensive and needing to be replaced. It is similar to our other Dysons in that you can easily clean the filter and should last a lifetime. My wife and I will purchase a replacement to simply rotate them as we do with all of our Dyson vacuums. Like everything else Dyson, your initial purchase price is your price. No replacement parts needed. Even the amazing rollers can easily be cleaned. I also saw a complaint about edge cleaning. this is non-sense. The little brush, scooper, whatever you call it automatically pops out and can get the edges far better than those spinning little brushes that scatter the dirt that others use. I have also seen reviews saying that the software is difficult. Honestly, this is by far the most superior app that I have used. For example, the EcoVac cleaned very well, but the app of terrible. Difficult to connect to both the phone and the Wi-Fi and constantly lost connection. And then reconnecting it took a very long time. The customer service was even worse than the app. The Dyson connections and setup took minutes. It stayed connected and worked flawlessly. I was actually able to load the app onto my wife's phone and login and all of the settings, maps, activities, etc. showed up immediately on her phone. What could be easier? The unit ran perfect on the schedule I created. It returned to the docking station to recharge when needed and then continued where it had left off cleaning. Our 2600 sq ft single story house took the unit one recharge to clean completely. We use the quite mode since it is both quiet and still outperforms any other that we have tried, including the close second, EcoVac (with the horrendous app and customer service). Maybe some of the complaints come from initial software? Ours immediately downloaded software update when we first turned it on. I have read that Dyson has been very diligent releasing updates to the software system, and they are automatically loaded onto your machine. It is possible that these updates have resolved initial issues. What I do know is that the unit performed exactly as expected and as we hoped it would. I give the Dyson my top rating because it gives us exactly what we wanted in a robot vacuum. Rosie is our new best cleaning maid, I mean friend! I 100% recommend purchasing it so long as you understand you are buying a vacuum.

I have used a Neato D7 for 8 years. When they shut down the server we looked to get another "D" shaped vacuum. Dyson was the top choice. We purchased it based on Dyson's reputation and it's claims. Dyson vacuums well and was easy to empty and clean the filter. However, we are used to the Lidar on the Neato. Dyson does NOT use Lidar making it not be able to vacuum in dark places. We had to turn on the lights so it wouldn't get lost or stop cleaning. It also needed sufficient light to find the dock to redock itself. We added a nightlight above the dock so it could find it. In the first week of using the Dyson, it had several errors, mostly that the "airway was blocked". The airway was completely clear and clean. Then it gave a problem error when no problem existed. Had to power it off and back on again to clear the error. I called Dyson support and they were very little help. They told me I needed to delete and reinstall the app. Other problems: we had to map the entire house twice before it got a somewhat accurate map. When it cleans it overlays the cleaning on top of the map. It is not accurate and they don't line up. Although you can create zones, you can NOT schedule to clean different zones. The schedule is for the entire house ONLY. Even cleaning an area of 700 sq ft, it couldn't do it on one battery charge. The software and interface has much to be desired for usability and dependability. I returned the vacuum after 8 days of using it because it failed my expectations miserably. I am spoiled by my Neato D7.

First, the vacuum itself is really good. Once you get it set up. I had to have it map my house several times to get it to then find each room individually when I wanted separate rooms cleaned. I spent a total of several hours mapping, remapping, deleting the vacuum from the app and re-adding it, before it started to operate as it was supposed to do. Suction is good, it does change power as needed in auto mode, and it does not scare the dog or cat. It is easy to clean, and the brush bar is long, so it covers more area per pass than many other vacuums. I can't speak to longevity but if it does last a long time, it will be worth it. I purchased the machine for $349 (also current price) but would probably not pay a lot more for it, especially the original price of $999 now that I've been able to spend time with it. Above $500 seems inflated compared to the value. It is a good vacuum. Second, I think I know why Dyson brand is known for longevity of their products . . . because when you call customer support, you don't get much help. I called because at first my vacuum would not connect to the app. It stuck at the mapping stage. I called and was told a ticket was submitted and would hear back within 72 hours from second level tech support. No contact. I called again and was told the same thing and that the ticket would be escalated. I still haven't heard back from anyone at Dyson. Fortunately, I was able to troubleshoot and solve the issue on my own (used an iOS device to set up then moved back to my Android). I give this vacuum 4 stars for how well it does what it is supposed to and considering the price I paid. My only latent concern is if I will need any kind of support beyond ordering a replacement bin, etc., because receiving assistance from their second level support seems to be non-existent and you can't reach them directly.

Like others, some of the negative reviews gave me pause. After a few weeks of using the Dyson 360 is Nav robot vacuum, I do not really understand the fuss. I did not expect perfection, and perhaps had lower expectations given some of the reviews. These concerns were unwarranted. While not perfect, this little machine is a powerful tool. I intentionally bought it because I did not want a mop/vacuum combo. It does exactly what I wanted- vacuum. And does it well. Yes, it took a while to map the layout the first time. I would expect as much from a high quality product. The sensors do a great job navigating around obstacles, and it rarely makes contact with anything. The rolling wheels can roll over a good height. Not sure how, but even hair rarely gets tangled in the roller wheel. The vacuum picks up an impressive amount of dust and debris. The dustbin is easy to empty, and the filters simple to clean. The app is relatively simple, allows you to name/designate zones, and generates heat maps. You can shut off areas or entire zones for cleans if you prefer. There are also various modes including a quiet setting which is very quiet compared to other vacuums. Have never had any issues with the vacuum returning to its dock. At a $349 price point, this is a good deal for a high quality vacuum-only product. Highly recommend!

I bought when the Thanksgiving low price at $349. Despite the 1 star ratings before I made the order, I thought I would be lucky to have good experience like these 5 starts ratings. When I got it, it made a map and it was okay. After one night charging, I started a full clean this morning. It stopped several times due to "filter not found" when no one touched it. I had to push to pop the filter up and push in in again to keep it working. After it completed, it took over 5 minutes around the docker trying to dock but it could not. I had to lift it up to dock. After manual docked, it still shows lift up. I had to push the button to let it be normal charging status. When I check the activity, the activity map is tilted while the dock was not moved. The activity map indicated one section was not cleaned. I think the path to that area is very narrow but still wider than the vacuum. I have another robot vacuum with no problem cleaning that area. Dyson 360 Vis uses it's camera on the top to avoid hitting the furnitures, which cause it only runs in the middle of a corridor. It also missed the bedroom at the end of the corridor. Dyson is good at making vacuums. But robot, no! Summary: 1. making a map: okay but slow. 2. cleaning: not reliable. Only good feature I found: the cleaning map indicates dirty areas (colored on fire). On my map, these areas are carpet areas and that's reasonable to be dirty.

Consumer Reports rated this model very highly, so I bought this 6 weeks ago. Our home is 2200 sqft, no carpet, an unusual design in that it's very open floor plan with tons of hallways and doors. I have zero complaints. The mapping process was way quicker than I expected based on reviews here, and it was very easy to create zones. The auto clean cycle cleans very well on the hardwood floors, very rarely do I find something it missed. I set up 6 zones and programmed for it to run 2 at a time. It handles cords surprisingly well when I've forgotten to pull them up beforehand. And it does a great job under our tempurpedic bed, even with the 12 bedframe legs, which I really thought it would struggle with. It's gotten stuck a few times but I expect that from any robot type device. Would I pay $1000 for it? No. But it was worth every penny of the $350 paid.

12/25/2024 - We finally decided to return the vacuum after it crashed 2 times trying to clean 1 room. When it works, it does a great job, but the software is just too buggy. If Dyson comes out with a new model and app, we would give it a try, but this one is more hassle than helper. 12/21/2024 - Update: We've decided to keep this vacuum because when it works, it vacuums carpet extremely well. As long as you know it's limitations, you will be happy with it. Strengths: It vacuums as well as some normal upright vacuums. 1. It cleans carpet extremely well. This is because of its full brush, large debris bin and HEPA filter. Pet fur, dirt and long hair don't stand a chance. Our 2-year-old Roborock can't vacuum up (on carpet) what the Dyson can, even if the Roborock ran 10 times in a row. The Dyson is that good. 2. It has a large dirt bin. This is great for multiple reasons, but mainly because it won't lose suction. Most other robot vacuums state high PA scores, but what they don't tell you is that once their vacuum has picked up some dust, their filters clog and the PA power plummets. The Dyson can really pack in the hair and dirt without any issues. 3. It has a HEPA filter which works well, is washable and replaceable. 4. It's bagless! Yes, that means we have to dump the debris into a trashcan, but that also means we can see how well it's working. I don't know how many times I looked into the Roborock dirt bag just to see if it was getting anything. 5. It deep cleans the carpet. Most Robot vacuums lost suction quickly because their little filters clog easily. This means whatever suction is available is only getting the most easily available dirt. The Dyson doesn't lose suction, so it can do a much better job getting the deeper dirt out of the carpet. Weaknesses: Dyson is awful at software!!! 1. It can't navigate in a dark or dim room, and it can't go under beds. 2. Don't schedule it to clean all the house at once, as it seems to crash often. Schedule one room at a time, and it does much better at cleaning and returning to the dock. 3. Expect the mapping runs to take many attempts. Don't make any room naming mistakes because the only solution is to remap the entire floor. 4. The debris bin is really hard to open most of the time. 5. The battery life is not great, as it has to go back and charge at least one time to clean our 1,500 SFT house. 6. If you've used a more modern robot vacuum app, don't expect Dyson to compete with it. You can set no-go zones, invisible walls and tell it which rooms to not use the brush (suction only), and you can set the suction level per room. That is it. It really is a bargain bin application. The app will not show the vacuum in real time and if it crashes, you get to play find and seek. 7. It doesn't have AI and its obstacle avoidance is abysmal. If you have pet poo, barf, or small toys on the floor, it most likely will hit them. (We only run the vacuum after we've checked and made sure the floor was good to go.) Yes, with so many cons, it's hard to believe that we've decided to keep this vacuum, but after looking and comparing it with Roborock, ECOVACS, eufy, Shark, iRobot, Eureka, dreame, UBPET, and Narwal, we can't find a better robot vacuum for carpet. 12/8/2024 - This is our 2nd Dyson Vis Nav 360 as the 1st one kept crashing and couldn't complete creating an initial mapping run. Returned it (Thank you Amazon) and got this one. Pros: It's a great vacuum when it actually works. The brush is light years better than other robot vacuums, which have that little rubber brush located in the middle of the machine. It does a much better job vacuuming than our Roborock robot vacuum. Wonderfully big bin and great suction. We have 3 cats, and it didn't have any problems picking up cat fur, litter, and dirt. We even let it go into the room where we keep the litter boxes, and it didn't have any issues with all the litter on the floor. This was something we couldn't do with our Roborock. We did a compare and let the Vis Nav run every day for 5 days. We then vacuumed with a bagless dyson to see how well it did. The amount of fur and dirt the bagless picked up was minimal. It was very impressive to see how well the Vis Nav vacuumed when it did work. When compared with our 2 year old roborock, Dyson's Vis Nav cleaning won by a landslide. Cons: The software is AWFUL!! We knew this going in, but wow, the software is terrible. Dyson might be a vacuum company, but it is not a software company, clearly evident by the lack of features, bugs and poorly designed interface. The vacuum crashes 1 out of 5 runs (20% of the time in our experience). (I.E. It just turns itself off wherever it's at). This vacuum model has been out for 2 years, and they still can't even get it to run correctly. Not a good customer experience for sure. The mapping is atrociously bad due to the VSLAM tech they used. It took 2–3 tries just to get a single map complete. Plan on the vacuum taking at least an hour to do it's mapping, even using the latest patch RB03PR.01.08.005. During the mapping, you will need to prevent it from gaining access to anyplace where cables are on the floor. (You know, that spot under your computer desk with tons of power cords and cables.) If you don't block those areas off, the vacuum will dive head first into that cable mess and then get stuck. Once it's stuck, the mapping is over, and you have to start all over again. If the robot crashes while mapping, you have to start over. If the robot stops for any reason, you get to start all over again. When it finally completed our first map, it somehow missed a bathroom and walk in closet. The only way to add the missed rooms to the map was to delete the map and have it do another mapping run. All in all, a very poor experience. VSLAM navigation is terrible. It spent a lot of its time moving and then stopping, for no reason. We laughed and said it was "recalculating", like those old GPS devices in the early 2000's. It constantly got lost and if it can't find where it's at, it crashes. Dyson needs to switch to LiDAR or something else, as VSLAM navigation belongs in the 1990s, not 2024. One example was the vacuum spent 10 minutes trying to fit in between the legs of a chair when it was physically impossible. We had to make several no-go zones just to keep it out of trouble. The map software is ok if the vacuum manages to get all the rooms you want, but it certainly needs some work. I accidentally named a bathroom incorrectly, and there wasn't any way to fix it without deleting the map and have it do another mapping run. Note: the Vis Nav can't add rooms to an existing map. It will vacuum there, but in the software, you can't name it. All in all, don't waste your money or time on this vacuum until Dyson can hire some real software engineers and swap out the VSLAM with a more reliable and functional technology. We will be returning this vacuum because it's just not ready for customers.