SwitchBot S10 Robot Vacuum and Mop with Dual Stations, Self Draining and Refilling, Auto Washing and Drying, Liftable Mop, 6500Pa Suction, Self Emptying for 90 Days Hands-Free Cleaning

I've had my switchbot S10 for about a year and am pleased with it on the whole. It's not a perfect machine, but the things it does well are both unique and excellent. The standout feature is clearly the self draining/filling. It was finicky to get set up, but once it got set up it was great. We did have a problem where the water station stopped working, but the company was quick to send a replacement that has been working ever since. First, Some pros: - it cleans well when maintained. That is the biggest reason why anyone would buy this and I'm happy to report it has met or exceeded my expectations for its ability to clean. - The mapping and navigation generally seems excellent. It gets a little confused by mirrors, but it knows my house well and doesn't bumble around crashing into things to clean. - we have tile, so can't comment on the quality of it cleaning carpet Some cons: The area near the water station (on the ground) and charging station will get dirty and need to be manually cleaned. It doesn't have a perfect way of preventing dirty water from dripping when it disconnects, so it gets pretty filthy. My water station broke at one point, see above, but your milage may vary It does need to be cleaned relatively frequently, but that is just the nature of every machine It handles transitions from one medium to another not well. One of our rooms has a workout mat that it can't climb up on without help and can't get off of well either. On the whole, I'm really pleased with the product. It's not perfect, but at its core it does what it is designed to do (clean your home) well, consistently, and without much intervention. I would buy it again, especially as the price has gone down relative to my purchase

First 2 months were good. Device worked as expected with minimal maintenance. The only real issue I had in that time frame is that its object detection was horrible. I'd come home to find it humping my TV tray legs or that it ate another cat toy at least a couple nights a week. Then the problems began.... Couldn't refill at the water station oh we're not going to vacuumed either. Reached out to support and after fighting through their AI canned responses and jumping through a bunch of hoops I was finally conversing with a real person. They had me jump through more hoops including submitting videos of it not working and how it was plumbed in. After a three weeks of back and forth all by messages they finally escalated me to their technical team (well who the hell had I been talking to for 3 weeks then?) After another week the technical team decided to grace me with repair service on my still in warranty unit. Awesome I thought, mail it out, wait a week or two for repairs, and they'd send me back a working water station .... Unit purchased Feb 22, 2025, installed March 15, 2025, and first contact with problems was May 11 2025. I got my repaired water station back July 29, 2025 :( Now here I am 3 months later and now my Switchbot only finds the water station about half the time, the other half it just aborts the cleaning cycle and goes back to its dock. First message sent to switchbot support about the new issue and got a canned AI response to try a lot of things I've already tried. Le Sigh :(

I have been trying really hard to love switchbot! I have a Smart home that I control with home assistant. So the ROBOT FLOOR CLEANER... I received it on the evening of march 31st. I've had it for all of April and May. I didn't get around to setting it up for at least 7 to 10 days as I am recovering from a spinal fusion surgery. I set up the water station in a temporary testing fashion for the first couple weeks before committing to drilling holes in my furniture. When the robot works it works well. Don't think you're never going to mop your house again though but it's great little after dinner runs etc. In the end of May it started spinning in circles uncontrollably as the right wheels are semi stuck. I investigated and there is nothing like hair or debris to cause the malfunction. As I did some online research on how to fix I found out that this is a common problem. So really the robot had 6 weeks of light use. Between the surgery recovery and then grieving the loss of my beloved dog I was not using it often. Now comes the customer service experience. I filed a ticket through the app and submitted the requested videos of the malfunctioning robot and various screenshots etc. And then I waited. Eventually a woman reaches out to me by email. I'm told that I have to wait while my case is reviewed. I waited a few days and hadn't heard anything so I reached out. And then I waited. I had no response for 3 days. So then I wrote again asking if we had any forward progress. And then I waited. No response for three more days and then was told I have to wait for a final approval and then they would mail me a shipping label. I replied that couldn't we do this in a more efficient manner such as emailing the label or even sending a replacement and attaching a return label with it? And then I waited. After another day or two I finally got an email label. So I have just shipped off the robot and I am also shocked at what slow shipping they are using through FedEx as the delivery time is 9 to 10 days from California to Texas and now I wait for its return. That is my experience so far. I'm shocked that they just didn't apologize for the inconvenience and offer to send a replacement and have me send the defective robot back. So to summarize the robot broke after 6 weeks of very light use and terrible customer service. We will see The robot I liked. So much that I made a little garage door for it in my kitchen where it can live under the pantry and then through various automations the robot garage door would open and close using a linear actuator. Pretty cool. It does a very decent job vacuuming and I love the auto empty feature. It seemed to do an ok job mopping but I didn't use that feature much as every time you use it, it goes back to its dock and dries its roller for 3 to 5 hours so I would wait for a larger mopping job than one quick clean up. California energy prices. The app is pretty clunky and feels kind of half-baked and not ready for prime time. I use a folding phone and cannot get to the bottom of the screen with that device as the switchbot app does not support that. I had to fire up an old phone and install the software there to use the machine. In summary I really love the ideas and product concepts that switchbot is coming up with but after my customer service experience I don't think that I would buy anything with moving parts again that is likely to have a breakdown. A light switch sure. Also something to know on another note is that I have Asurion electronic insurance that covers this product. And when switchbot customer service was not responding to me repeatedly I reached out to them and was told it is between me and switchbot until the manufacturer's warranty runs out so that was no help either be careful with that. Cross your fingers for me and hope that I'm not patching holes it my kitchen cabinetry. Cheers, JB UPDATE – August 2025: Raising this review to 3 stars. While my initial experience was frustrating, the S10 broke after just 6 weeks and support was very slow to respond. SwitchBot eventually stepped up and made things right. After I posted the review, a rep named Jennifer personally reached out, offered a sincere apology, sent free replacement accessories, and helped coordinate a warranty repair. I genuinely appreciate the effort. Roberta (my S10) is now fully functional and lives in a smart garage I built under my kitchen counter, complete with an actuator-powered door that opens when she needs to refill or clean her mop. I even built a second smart garage across the kitchen for a second robot vacuum, and the two now run together in sync as part of an automated routine. I’ll be sharing a video soon. Still holding this at 3 stars for now. While the robot works well and the follow-up support was appreciated, it shouldn’t take a public review to get proper service, and SwitchBot’s current Home Assistant integration remains pretty limited. If those areas improve, I’ll be happy to revisit this again.

Primo robot di fascia alta per me, acquistato per la pulizia di un locale commerciale, attratto dalle recensioni positive riguardanti il lavaggio "intensivo" dei pavimenti con rullo. Devo dire che svolge egregiamente il lavoro. Certo, và settato con le impostazioni massime sia in aspirazione che in lavaggio. Ma, come si vede in foto, il risultato è notevole (quelle piastrelle erano piene di impronte marroni di acqua e fango) sebbene con aspirazione al massimo e doppio lavaggio intensivo, la batteria scenda parecchio in fretta, coprendo a malapena i 56 mq di superficie. Si notano, solo osservando il pavimento in controluce, i segni delle ruote in gomma del robot che si sposta su se stesso durante le fasi di lavaggio. Qualche consiglio: - alla prima accensione: rimuovete TUTTI gli adesivi di protezione ed installate la spazzola laterale, quindi posizionatelo sulla base e scaricate la app; - eseguite tutti gli aggiornamenti firmware (sono essenziali per evitare problemi), cambiate lingua in italiano e mentre aggiorna installate la stazione idrica dove vi è più comodo (io l'ho piazzata sotto un lavandino in bagno, davvero facile con tutti gli adattatori presenti); - aprite il portello principale del robot e azionate l'interruttore principale. Uscirà dalla base ed eseguirà la mappatura Lidar in automatico. Verificate la mappa con gli ostacoli rilevati e, se non vi soddisfa, modificatela a piacimento. Vi chiederà contestualmente di indicare su mappa il posizionamento della stazione idrica. A questo punto RICORDATE DI IMPOSTARE IL TIPO DI PAVIMENTO in primis (di default è legno se non erro), ma anche di personalizzare la pulizia per ogni stanza o area sulla mappa (ad es. per la cucina volete aspirazione massima con lavaggio massimo e magari doppio passaggio). - a questo punto avviatelo; cercherà la base idrica che gli avete indicato. La prima volta potrebbe chiedervi di posizionarlo manualmente sulla base idrica per effettuare il pairing in bluetooth (la base non è sotto tensione, prende energia dalla batteria del robot quando connesso). Vi confermerà con messaggio vocale la connessione avvenuta, quindi effettuerà il carico acqua e lavaggio rullo per poi partire con il ciclo di pulizia, secondo vs. impostazioni. Pro: - beh, completamente autonomo. Aspira, lava, pulisce e asciuga il rullo autonomia. A voi tocca riempire il detersivo una volta al mese e cambiare sacchetto polvere nella base (dicono ogni 2 mesi). Suggerisco, se i pavimenti sono sporchi di fango e/o terra, di estrarre il rullo e lavarlo sotto acqua corrente, frizionandolo un pò con le mani. - Lavaggio pavimenti ottimo, molto al di sopra delle mie aspettative sebbene non abbia mai visto dreame o roborock al lavoro per un confronto. - Riconoscimento ostacoli ottimo, cavi al sicuro. - pesante, sempre stabile con buona pressione del rullo sul pavimento. Contro: - rumoroso, sia a pulizia in corso sia nel carico/scarico, ma anche nell'asciugare il mop e soprattutto nello svuotamento polvere. Molto potente ma dubito si possa utilizzare in piena notte in casa senza svegliarsi. - la stazione drenante è una genialata ma nelle fasi di lavaggio rullo, carico e scarico, qualche goccia di acqua sporca capita, quindi va pulito ogni tanto. Anche per evitare le notifiche di emergenza dalla app di fantomatiche perdite dalla stazione idrica in piena notte. Anche la stazione polvere deve essere pulita, più sgocciolarvi qualcosa durante le fasi asciugatura. - grosso e pesante. Si è anche un difetto ovviamente. Non comodissimo da alzare a mano per la manutenzione saltuaria ed è alto, più di tanti altri che ho visto, potrebbe avere difficoltà ad infilarsi sotto mobili e letti (non è il mio caso). In conclusione: io lo straconsiglio. Chiudere con il pavimento sporchissimo, pieno di strisciate di fango e terra, impronte e schifezze varie e ritrovarlo così al mattino, senza aver alzato un dito, non ha prezzo. Anzi, si: 600€ scontato. Li vale tutti, secondo me.

OMFG I 🦆ing LOVE this thing. Vacuums and mops. It can navigate around almost anything in the house and it leaves the floor shiny and clean. So far it only gets hung up when my kids leave their shoes lying around and it snags a shoelace but it also has obstacle detection so most of the time it just avoids things like that. It won’t replace your regular deep cleaning but in a house with dogs and teenagers it does an amazing job keeping the floor clean in between cleanings.

The idea behind the robot is good. However, there is a major problem with the mopping. I am about to request a full refund if the customer support is not able to fix it remotely with a firmware. Just google about the error and you will see how many people have this issue. Here is the full ticket I have submitted to the support. I have a problem with the mopping functionality. Everything is connected and tested as described in the manual. There is a water pressure. The issue is that the robot reports "Water refilling abnormal". Observations: The clean water gets to the water station. There is a water in the water station reservoir. When I select "Clean mop" option the robot successfully goes to the water station, empties the dirty water reservoir (manually filled for testing) and the mop gets cleaned (the mop rotates and goes UP/DOWN). The mop gets wet. I can see drops of clean water on the station where the robot connects. However, the robot never gets water and the mopping functionality is not working. update: The customer support ensured me that they will fix or replace my main unit. This is a good sign. I will revisit this review if things go well. update: all working now. top customer support

Après quelques jours de test de ce nouveau robot switchbot, je suis déjà satisfait de la qualité de ce dernier. L’emballage est très soigné et l’ensemble est très bien protégé. Tous les accessoires sont emballés dans différents cartons, ce qui organise bien le déballage. De la même façon que le K10, il est très facile à installer. La base “poussière” se met facilement dans un coin et la base d’eau peut se cacher sous un meuble de cuisine ou de salle de bain. La base d’eau est fournie avec plusieurs raccords pour pouvoir s’adapter à de nombreuses tuyauteries, que ce soit pour l’entrée (eau propre) ou la sortie d’eau (sale). Je n’ai pas rencontré de difficulté pour la mettre en service. Le robot en lui-même est un peu lourd, mais en même temps, on n'a pas besoin de le porter tous les jours. Il est aussi grand que la plupart des robots existant alors qu’il possède un réservoir d’eau. Il a plusieurs capteurs ainsi qu’une lumière lorsqu’il fait sombre pour améliorer sa vision. Il a été détecté facilement par l’application et s’est très vite programmé. La cartographie de lancement s’est faite très rapidement, moins de dix pour un peu plus de 70m2 et sépare correctement les différentes pièces. Par ailleurs, le robot affine à chaque nettoyage sa carte afin de mettre à jour les “obstacles” qui auraient pu être déplacés, comme une chaise ou autre chose. Il peut faire un ou deux passages dans chaque pièce pour garantir un très bon nettoyage. De plus, son maillage est serré pour ne rien manquer. Son mode anti-collision lui permet de bien appréhender son espace sans avoir à foncer partout pour avancer dans les pièces. Il a également 4 modes de puissance d’aspiration selon le besoin. Personnellement, je le mets en mode silencieux pour les passages quotidiens et en mode fort pour le gros nettoyage hebdomadaire. Ayant un chat qui laisse de la litière derrière lui, je le mets à puissance Max proche de celle-ci pour une aspiration efficace quotidienne. En ce qui concerne le mode lavage, il possède deux modes, “humide” et “mouillé” en fonction de votre besoin. J’ai mis le mode “mouillé” pour un nettoyage hebdomadaire complet des surfaces. Tout ça est possible grâce à ses différentes programmations enregistrables. Je ne sais pas combien il est possible d'enregistrer mais pour ma part, j’en ai fait trois. Il peut être programmé pour faire des passages uniquement dans quelques pièces sélectionnées ou pour l’ensemble du logement pour l’aspiration seul ou avec le lavage. Ne possédant pas de tapis ou de moquettes, je ne peux pas juger de son efficacité sur ce type de surface. Cependant, ayant du parquet et du carrelage, je le trouve efficace sur ces éléments. Ce robot répond à tous mes besoins et me permet de ne plus me soucier du ménage chez moi. Je le recommande fortement à tous ceux qui, comme moi, n’ont pas envie de perdre du temps avec le ménage :)

I’ve held off robovacs for several years due to the perceived hassle of maintaining water / waste stations. Finally this popped up which is to my mind an optimal solution. Supplied with all the bits to plumb it in, which took about 5 minutes under the utility room sink behind the kickboard, with the charging / dry waste station in a nearby cupboard. After that it has been pretty flawless. It has made a noticeable improvement to the cleanliness / tidiness of the kitchen / dining hardwood floors which we now hoover and mop overnight, every night (which we never managed so often otherwise. Manages my deep door bars to the area we used most often, though I still need to make a ramp to access the deepest ones to some other rooms and try the carpet hoovering. Seems pretty clever at avoiding bumping into things and the geofencing in app etc works well. Support have been great with any user questions. All in all I’m pretty impressed, and after my wife’s initial eye rolling she’s now really pleased with ‘Bert’ ! Will update once I get it over the carpets as well.