2019 BT Openreach Telephone Master Socket NTE5c MK2 & VDSL/ADSL Faceplate MK4

Product is great, just replacing the one was already in the house, easy to install, great length for the cable. Works properly.

Really good quality, British-made item as supplied to BT/Openreach. Please note that, in contrast to what some reviewers have said, you do NOT need to strip the coloured PVC insulation off the individual copper wires. The camlock connectors have "insulation displacement connectors" which bite through the plastic insulation and onto the copper wires underneath. Just open the camlock, thread the insulated wires into their respective holes, and push the camlock firmly back home again, job done! Always check that each wire is in exactly the right place before closing the camlock; it has to go in through the first hole, and its cut end needs to sit snugly in the channel at the far end too. But the camlocks are translucent, so it's pretty easy to see if you're on-track.

Took about 5 minutes to install as a replacement for my BT Openreach mk3 socket. The way wires A and B from the line connect is essentially the same as before except that an in-built plastic flap that you push shut forces the unstripped wires into the connectors for you. So no tools and, in lining the wires up for you before closing the flap, very quick and simple. The build quality is OK. It does look like the manufacturing cost is very likely lower than earlier versions. However, I don't think this actually compromises cosmetics or functionality. On line speed, some here claim increases whilst others note no improvements over previous adsl filters. If you have no extension sockets, I think it is unlikely that an inbuilt adsl filter would be any different to an external one; most are exactly the same circuit which is a simple low-pass filter comprised of chokes and capacitors. However, two things worth noting: 1) Those seeing an improvement have probably been previously using an old, degraded filter. 2) Some of the external filters are incredibly cheap and manufactured by companies you've never heard of. The quality of components may be questionable and components, especially electrolytic capacitors, may degrade quickly. For a large business like BT Openworld, it is not in their interests to install sockets sourced from poor quality components. I didn't see an improvement in line speed but my mk3 socket was about 6 years old, had experienced a lightning strike and probably its days were numbered! I think these mk4 sockets are fine and I have experienced no problems at all with the plastic clips that firmly hold the faceplate in place. I do wander how many times those complaining about the clips have removed and refitted the faceplate in order to wear the clips out!

Perfect buy, good price, very good would highly recommend

My old BT wires were joined at an entry box into the house and there was no way for me to isolate the external wiring from the internal. I have found that if you have a problem with your line and you call BT/Openreach then they will always charge you if they decide your wiring is at fault. If the wiring is all inter-connected then you can't prove that you are not at fault either. The beauty of a socket like this is that you can connect the two incoming wires to the rear plate and a totally independent socket is shown there and you can plug your phone into it and that is the only connected device. Any problem and then you know it is Openreach's problem. You then add the front plate which plugs into the rear and it provides a filtered internet and phone connection. You can pull other extension cable through the rear plate and connect it to the front 'AB' wiring. In effect everything is joined up as it should be, but if needs be you can isolate all internal wiring from external. One problem I stumbled upon which was bit foolish, I played with the front plate's securing backplate and it popped open. I then had a difficulty getting it all back together. Not a problem with the device more a warning not to fiddle! My phone line was noisy before I got this and at first I thought the problem was external, but after re-wiring with this and realising that an unused cable run internally was at fault, my phone now has no noisy crackles and my internet is faster and more reliable. Well worth getting one of these!!

Old faceplate losing internet speed as faulty. Took old faceplate apart making sure noted what colour wires (2 - I have fibre broadband but if you have older wiring you may have different wiring) went where (A or B slot). Trimmed wires to get fresh wire (leaving on insulation). Open wire holder on new inner section faceplate. Slotted in wires in A or B slots and pressed wire holder down - now quickly and easily connected. Screwed faceplate onto existing backplate and all is done. (Optional - used broadband filter (usually sent by internet providers with routers) to connect router to phone slot on inner face faceplate. Checked broad band speed.) Clicked on outer new faceplate section. Connected router wire directly to internet plug on outer faceplate. Checked broadband speed and speed increased over old faceplate and inner and outer faceplate readings now match. 10-20 min change time. Sticks out a bit (see product size - 7 cm with a 3 cm existing wall bracket) so keep that in mind if it is likely to get knocked but otherwise smart. Note you will need to have an existing wall bracket already mounted but if replacing an existing faceplate should fit existing one. Must say item arrived within 2-3 working days rather than estimated 1 week so good service.

Excellent !

brillaint, I broke the old one the night before having no Internet for a night was a killer, next morning gets this and it seems the Internet is quicker ?