LapWorks Soft Grip Handle Stand Compatible with Apple's 2020 iPad Air 4 and 2018 11 inch iPad Pro (not 2020 Model) with Room for Apple Pencil

This purchase last January was my third soft grip handle since purchasing my first ipad in 2013. Each upgrade in ipads has resulted in Lapworks responding with an even better Soft Grip Handle. I have always been so impressed with their quality, effectiveness, and responsiveness. Recently, my newest handle developed a crack in the plastic above the velcro strip. As soon as it broke, I called LabWorks and they immediately sent a replacement piece that fixed the issue immediately. I am very impressed with this company.

This is my second lapworks case I’ve purchased for my 3rd iPad. My first iPad I had a New Trent Grabbit with a leather strap and a plastic insert stand. When I finally replaced my 3rd gen iPad with an iPad Pro 9.7 I went searching for a new case with similar features. I bought one on amazon that lasted a year before the plastic got brittle and broke causing my iPad to fall out of the case randomly. So the search for a new case continued. After days of research I finally found and decided to purchase the Lapworks case. I was pleasantly surprised by the construction of the case. I never used the stand with the New Trent case because it was cumbersome to carry around and attach to the case. With the lapworks case the stand is built into the strap and the whole mechanism is easily removed and reattached. The angle that the stand holds the iPad is sufficient to ensure stability in both landscape and portrait positions. The case itself was much stronger than the previous case. When my iPad Pro 9.7 inch button stopped functioning and I replaced it with a new iPad Pro 11 inch I immediately went searching for another lapworks case and was happy that it existed. The case gives room to charge the Apple Pencil and seems even more sturdy than the predecessor. This has to be the best one on the market.

I ordered this for my iPad 11 Pro and I like this product overall. I like the strap it rotates and it keeps your hand securely in place. When you use it as a stand you can use landscape or tablet mode. The case is very thin and very durable. The only thing I don’t like about it is the stand seems flimsy.

I use my iPad all day every day. I carry it around with me all the time and the lapworks handle allows me to be comfortable doing this. I don’t feel I’m going to drop it and the handle keeps the iPad stable when I’m using it. The addition of the built-in stand just adds to the versatility of my iPad. I highly recommended this handle for your new 11” iPad Pro.

Had this item for a little over a month and the handle grip just broke off. So disappointed and wished I could return

Great idea but major design flaw on the back hand grip/stand. When the stand is out, it puts pressure on the plastic loop that holds the grip. This inevitably broke and the back grip is now unusable. I actually didn’t use the stand much but it broke in just under 2 months. The case also easily chipped on all the edges after only a week. Since no damage came to my iPad, I’ll give it a couple stars but it’s now useless to me without the back handle.

This is my favorite iPad case. I’ve purchased four of them. Unfortunately, those purchases are over the lives of two iPads. The handle breaks on these. The first one lasted over a year, and I had decided to upgrade to a newer iPad model. The newest iPad Pro model works as well as the first, but I’ve replaced the case three times in six months because the handle keeps breaking at the joint where it flips out into a kickstand. The first time, I contacted the company since I’d only had the case for two months. They clarified if I only needed a new handle, which means they have had other customers with the same issue. They offered to send a free handle replacement but I waited over a month and it never shipped. I bought another and it broke a few weeks later. I’m on my third for this model and when this one breaks I’ll try something else. It’s a shame because this one is comfortable to hold, easy to use and has the exact features I want. I’d be more loyal if they actually fulfilled their replacement promise.

Revised from 1 star to 5 star. *Top notch* customer service—they seem to ‘get it’, i.e., do whatever it takes to satisfy a customer and preserve the brandname because no product is perfect. I received an email very soon after I had posted my original negative review. The company said they stand behind their products and will send me a replacement for free. The replacement arrived much sooner than expected. Very happy because the product‘s features (thin case /w rotation, hand strap and kickstand) meets all my needs. Other products are too thick and bulky and I had spent a lot of time researching before selecting this product. Will continue to purchase this company’s products in the future because of their exceptional customer service! ———. [my original review] I've also had the same problem that others have reported. , i.e., the plastic piece that holds the hand strap broke off first at one end, then at the other. Luckily, it did not break off at both ends at the same time. If it had my 11 inch iPad Pro would have dropped off my hand and been seriously damaged. The product is no longer useable. I've only had it for 6 months. Have been very gentle with it - only used in indoor professional office environment, not out in the field. This is clearly a manufacturing/design issue where either the plastic quality is very poor or the design is flawed by using plastic that is too thin at critical strees points.. Very disappointed because the product works well otherwise.