Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

I’ve worked in the service industry for a long time and it’s nice to see a book that reassures and validates the skills I use on a daily basis. This book provides classic tips to help inspire and refresh your customer service skills. Some you acknowledge and some you’ve been doing without realizing!

I purchased this as a resource to build micro learning training. The 52 tips have been very helpful with curating topics. In addition to having so many tips that are relevant and include real-world experiences I like that the final section of the book is created for leaders and includes tips on how they can incorporate the content of the book into staff meetings, coaching individuals, and training staff.

I stumbled on Toister's website by accident and as a result wound up with a subscription to his email newsletter and a copy of his book. I won't lie, after 16 years of customer service I find a lot of the tips strike me as being common sense, though I admit there were some framed in a way that I hadn't personally considered them. And, in general, the advice is a good refresher for anyone who's been dealing with people for a long time. As for those starting out, I would definitely recommend this. It does contain a lot of good tips, and ways to implement them. The suggestion is to take one tip a week, reflect on it, and find ways to put it into practice. I think that's a good way to do it and, in fact, I've been doing that myself. Technically, it was well-written and I didn't notice any glaring grammatical or structural errors. In conclusion, a great book to keep on hand and go through if someone wants to build their customer service skills or good for someone wanting to brush up.

Good customer service ideas for our team - and I love the idea of 52 weeks of ideas to share with my customer service team at work. Well written. Some of the ideas are a bit silly, but for the most part I’m enjoying the concepts.

Short and to the point. Great book for new managers in customer service. I purchased this for a manager who was just hired to use in training creation and it has been extremely helpful to her.

The tips are great to offer to your service staff. I think the content is strong.

I am a subscriber to Jeff's Customer Service Tip of the Week emails and the book is set up in a similar fashion. Each "chapter" focuses on a tip to use to help increase and improve customer service. What I like about the book is that the tips can be followed by anyone in any type of organization. Your customer does to have to be an external customer it can be an internal customer as well. As someone who has used these tips on internal customers, I was amazed about how often the internal customer is not thanked for their assistance. I really enjoyed the tips on: Answer the phone with enthusiasm. I know this tip has been around for ever but this "art' has greatly disappeared in the era of the smart phone. We forgot how to interact with someone over the phone when we are used to texts and emails. Amazing how many problems are solved just by answering the phone with a smile. Take a break to recharge. I do this each and everyday during lunch. Stepping away from the teller line to go on a walk or just sit outside and read a book. It makes a huge difference then sitting either in the break room or at my desk during the lunch period. You've got to get out and enjoy nature along with clearing your brain from all the work stuff you focus on 24/7 365. I recommend this book to those who are new to the customer service field and customer service veterans alike. I also encourage you to sign up for Jeff's weekly emails as well as checking out the additional resources available at the end of the book.

common sense

I bought this book as a follow-up resource to Jeff Toister's Customer Service Foundations course on Lynda.com. It is a great study resource and motivator. The skills and tips Jeff provides are useful to integrate into any job where high calibre customer service is of vital importance for increasing customer satisfaction and getting the job done right.