---
product_id: 59518933
title: "How to Manage the IT Help Desk (Computer Weekly Professional Series) 2nd Edition"
brand: "noel bruton"
price: "Rp2016251"
currency: IDR
in_stock: true
reviews_count: 6
url: https://www.desertcart.id/products/59518933-how-to-manage-the-it-help-desk-computer-weekly-professional
store_origin: ID
region: Indonesia
---

# How to Manage the IT Help Desk (Computer Weekly Professional Series) 2nd Edition

**Brand:** noel bruton
**Price:** Rp2016251
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** How to Manage the IT Help Desk (Computer Weekly Professional Series) 2nd Edition by noel bruton
- **How much does it cost?** Rp2016251 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.id](https://www.desertcart.id/products/59518933-how-to-manage-the-it-help-desk-computer-weekly-professional)

## Best For

- noel bruton enthusiasts

## Why This Product

- Trusted noel bruton brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Full description not available

## Images

![How to Manage the IT Help Desk (Computer Weekly Professional Series) 2nd Edition - Image 1](https://m.media-amazon.com/images/I/71r-aMCiM7L.jpg)
![How to Manage the IT Help Desk (Computer Weekly Professional Series) 2nd Edition - Image 2](https://m.media-amazon.com/images/I/71RGdid6NZL.jpg)
![How to Manage the IT Help Desk (Computer Weekly Professional Series) 2nd Edition - Image 3](https://m.media-amazon.com/images/I/416weBXetxL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    clear and useful
  

*by B***E on Reviewed in the United States on September 5, 2014*

the book has all the tips you need to develop a good jobi used it as a reference when i developed my MBA thesisI found all I neededexcellent choice :)

### ⭐⭐⭐ 3.0 out of 5 stars







  
  
    Helpdesk jobs
  

*by L***N on Reviewed in the United States on April 14, 2009*

This book was a great help with my helpdesk experience.  While useful I found [...] to be an invaluable resource when looking for a job to apply this book to.  I highly recommend that website in addition to this book, a great combo!

### ⭐⭐⭐⭐⭐ 







  
    Fachliteratur fur jeder der ein IT Service Desk leitet
  
  

*by J***L on Reviewed in Germany on July 19, 2017*

Ein sehr gutes pragmatische buch für jeder der ein IT Service Desk/Help Desk Manager ist oder ein werden will.Das Buch ist gut geschrieben und ist sehr zuganglich. Keine hoch uber theorie aber Pragmatismus.Das Buch enthält folgende ThemenTeil Eins: Was ist Support- Definition von Support- Support als eine Funktion der IT Abteilungen- Arten von Support- StrukturenTeil Zwei: Kundenmanagement- Was ist ein Kunde- Was wollen die?- Prioritäten- Kontakt halten- MarketingTeil Drei: Service Management- Analysieren der nachfrage- Realisierung- Excellence- SLA- Außer Haus Support- Internationale DimensionenTeil Vier: Arbeitslast Management- Pro und reaktive- Warteschlange managen- Delegieren und Eskalieren- Messen und Berichten- In Kontrolle seinTeil Fünf: Resource Management- Kostenrechtfertigung- Know-How- EquipmentTeil Sechs: Mitarbeiter Management- Der ideale Mitarbeiter- Motivation und ProduktivitatIch habe mehr als 20 Jahre Erfahrung in IT Support, in und out sourcing, in und out bound, Verbesserung, Management, Vertrieb, Aufbau, Motivierung usw.Ich kann sagen das dieses buch sehr gut ist.

---

## Why Shop on Desertcart?

- 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016
- 🌍 **Shop Globally** — Access 737+ million products across 21 categories
- 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price
- 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members)
- 🔒 **Secure Payments** — Trusted payment options with buyer protection
- ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews

**Shop now:** [https://www.desertcart.id/products/59518933-how-to-manage-the-it-help-desk-computer-weekly-professional](https://www.desertcart.id/products/59518933-how-to-manage-the-it-help-desk-computer-weekly-professional)

---

*Product available on Desertcart Indonesia*
*Store origin: ID*
*Last updated: 2026-03-04*