XP5500HX

This item works well. We got it because we loose power all the time when it's windy due to the power company turning off power for days due to increased risk of fire. This generater makes life so much more barable for the kids as well as keeps our food cold. It's easy to move so we can just move it out back when the power goes out. It's easy to start. It is a bit noisy but no worse than any other gas powered generators. It can run multiple appliances and electronics at one time. Greatful for this generator.

The generator has a total of 3 hours and runs as expected and am happy with my purchase. While it has few hours, it runs very well. Noise level is OK. A couple of comments are in order. The propane starting instructions on the placard attached to the generator states to turn the fuel lever to on. This is a misprint as It should be in the off position as stated in the operating manual. Could not start the engine with the choke in the closed position. Once I partially opened it, engine started immediately. I sent a note to tech support on a question I had and after 2 weeks I still hadn't received a response. Hopefully I won't need them in the future. Ignoring customers doesn't bode well for their company. For now I'll give a 5 star rating based on engine/generator performance.

Haven't tried it yet. Our other one was stolen. This one is a 5500 duel fuel. Two yrs ago I bought the 4400 DuroMax Duel Fuel and it was great. Easy to use. Glad I had it last year for hurricane Milton. Love the duel fuel option. I'm sure it's going to be fine. Little more than I wanted to spend especially after looking at the receipt from two yrs ago for the 4400. 300+$ difference. It DOES COME WITH ITS OWN THREE YEAR WARRANTEE parts and service. Save your money. l would t spend for extra warranty unless it started AFTER the manufacturer's expired. Not usually the case.

This review is based on packaging and not the operation of the generator as I haven't started it yet. Maybe it was a return? Looks and feels like oil all over in the box and the bag surrounding the generator even though it's shipped empty. Dent on the front but not on the box. Funnel is smashed and looks like oil in the hose yet the engine was empty. No instructions anywhere. I haven't tested it yet, hope to this weekend, but it hasn't been a great order so far. Edit: started up instantly and ran great. Found the manual online and downloaded it. Custom service sucks and never responded to my emails.

this generator saved us many days and nights in California. Edison, our power company, keeps shutting down our power (I am sure they are afraid of being sued - and now with Pacific Palisades and Alta Dena fires- well they are over kill). We ran this generator 6 days straight with no issues. I only run propane although it does use gas also. We are able to run our refrigerator, a few lights, internet and TV, CPAP and a space heater. They ran all night with no issues.. used it about 4 times, few days each.. no issues. Remember to check the oil.. will probably change the oil this year.

3 - SECOND UPDATE: Dec 21 - I'm being told that the missing bracket is not available until Feb 2023 making the generator I bought in Nov 2022 unusable until the end of winter, they are selling generators with missing pieces - this is fraud, and theft by deception, they took my $550 only to knowingly send an unusable product, so IF they are continuing to sell them without this bracket you will get an unusable generator, or if brackets are available they would have a bracket to send to me. DO NOT PURCHASE, you will not have all the necessary pieces to put it together until FEB 2023 at the soonest according to Brandon Bower in their customer service: Hello Heather That is what I mentioned in my last message. The axle bracket was the only piece out of stock and showed an ETA of Feb 2023. We will send it once we receive it, but that would be the soonest I can receive this part. Thank you, Brandon Brower Support Team 1 -Received this generator prior to the first snow storm, unfortunately when I went to put it together it was missing all but two parts. It was missing the screw driver, spanner, spark plug wrench, wheel kit, and plug ends, making it useless while my power was out for a couple days. It is very heavy and almost impossible to move without the wheels. Called Duramax only to get a recording and no call back. I have emailed and still awaiting a response. Very frustrating. I should have gone local with this big purchase so at lease if things were missing I could go and get the items. 2 - UPDATE: after a phone call, this review, and some emails I was sent a package with more parts, unfortunately there is still a part missing, a bracket for the wheel kit, making the generator still unusable because the axel for the wheels would only be attached to one side where the bracket is welded on the rod. I have emailed again and hope to get the parts soon before winter is over. (I tried to find a similar bracket at a big box store to no avail). I have again emailed for parts to be sent ASAP, so we'll see. SEE SECOND UPDATE ABOVE : (

Great product. I got not worries using it

Used this during Helene and Milton 2024.Only used propane. Runs about 7.5 hours on half load with a 15lb tank. make sure to use the proper gauge extension cords for your products. Choke needs to be about a quarter slide towards on until generator starts then push the slide to open all the way. No issues at all. Though the oil plug to drain the oil is tough to reach if you don't have a proper ratchet and it opens right over a support bar, so it's hard to get a container in there to catch the old oil. Ran a total of 51 hours with absolutely no issues. Yup, it's loud.

Machine runs well gets the job done. Easy instal. However Day & Ross left it in the front of my house, after writing to place it to the side so it wouldn’t get stollen. The box it came it actually looked like it survived a hurricane. The vents were all dented inward, the metal legs were bent up, the bottom of the gen. scratched like it had been dragged around. Clearly it had been removed from the box and tossed around. 0/10 for shipping but 8/10 for quality of actual generator.