Question 1

How do I get a user manual?

Accepted Answer

Dear Customer,

We apologize for the late reply. 
The user manual is included in the package. Please check if it's in the packing box. If it can not be found, please check my attached video about the user manual. Hope this is helpful to you. :)

We apologize for the inconvenience caused. 
We will check more and more carefully when packing every single product in the future. 
Thanks a lot for your time and support! :)

If there's anything we can help you, please feel free to contact us, we will response at the soonest. Thank you! :)

Wish you have a good night. :)

Best regards,
HEYFYV Customer Service Team

Question 2

My on and off switch isn’t twisting. I’ve tried everything! What should I do?

Accepted Answer

Dear customer,
We are so sorry for this problem.
We'd like to give the following solutions, hoping to help you. :)
The on/off switch isn’t twisting may be caused by the switch being too tight. Please remove the entire switch part, and then try to twist the on/off switch several times. If it can be twisted, install the switch part on the massager when it is "on". And then try to twist again to see if it works.
If the method does not work, please apply for return and get a new product. Thank you for your support! :)

We apologize again for the inconvenience caused to you!
We will do our best to pay more attention to checking the detailed parts of the products before shipping in the future and do our best to satisfy our customers.

Best regards
HEYFYV Customer Service Team

Question 3

What is the length of the bar? (Not the handle)

Accepted Answer

Dear Customer,

Thanks for your time on this! :) 
The length of the bar is 3.3cm. And the total length of this beauty bar is 14.1cm. Hope this answer is helpful to you. :)

Wish you have a good night. :) Thank you!

Best regards,
HEYFYV Customer Service Team

T Shape Facial Massager

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