How does one order replacement parts?

You can contact the manufacturer. I called them and they sent the necessary parts.

Does this device actually chill the water? Is ice required to use it?

It keeps the iced water very very cold around the knee pad. The tub doesn’t chill the water, the ice keeps water cold then it gets chilled as it goes thru the connecting tubes. This is an excellent machine. It helped inflammation for posting and pre knee surgery.

I am unable to extend timer past 30 minutes? How can I program to 90 mins?

If I remember correctly some models time our at 30 minutes. If you have the model that goes to 90, press the 30 minutes time 3 times. I’ll confirm that once I am home. It’s an amazing machine. I would not have made it through knee replacement without it.

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Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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Cold Water Shoulder Pad

Product ID: 202388550

Details

Age Range (Description)
Adult
Brand
M PAIN
Number of Items
1
Special Feature
Reusable
Unit Count
1 Count

⏳Up to 6 hours consistent cooling

🔇Whisper-quiet durable motor

❄️12-quart capacity for extended cold therapy

Rp9923140

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Sold byAmazon IndonesiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

❄️ Chill smarter, recover faster — Arctic Ice Clear keeps you in the game!

LONG LASTING THERAPY - Continuous cold circulation for up to 6 hours to reduce swelling and speed recovery
LEAKPROOF INSULATED - Foam-insulated tubing with snap-and-click couplings ensures no leaks & steady temps
UNIVERSAL FIT COMFORT - One-size-fits-all wrap with stretchy strap for knees, elbows, shoulders & more
PRECISION COLD CONTROL - Adjustable flow & temperature settings (41-68°F) for personalized relief
PORTABLE USER FRIENDLY - Compact design with locking handle and easy-fill water guides for on-the-go therapy

The Circulating Cold Water Therapy Ice Machine Gen 2 by Arctic Ice Clear delivers targeted, customizable cold therapy with a whisper-quiet motor and universal wrap. Its 12-quart capacity and insulated tubing provide up to 6 hours of consistent cooling, ideal for managing pain, swelling, and injury recovery across multiple joints. Designed for portability and ease of use, it’s a must-have for professionals prioritizing effective, on-demand relief.

Specifications

ASIN	B0872FD2NY
ASIN	B0872FD2NY
Additional Features	Reusable
Age Range Description	Adult
Best Sellers Rank	#99,854 in Health & Household ( See Top 100 in Health & Household ) #749 in Cold Packs
Brand Name	M PAIN MANAGEMENT TECHNOLOGIES
Color	White
Container Type	Pad
Customer Reviews	4.0 4.0 out of 5 stars (1,028)
Date First Available	May 7, 2018
Global Trade Identification Number	00854013008283
Item Dimensions	12 x 12 x 11 inches
Item Form	Wrap
Item Volume	384 fluid ounces
Item model number	CTUC2
Manufacturer	M PAIN MANAGEMENT TECHNOLOGIES
Manufacturer	M PAIN MANAGEMENT TECHNOLOGIES
Manufacturer Part Number	CTUC2
Material Type	Fabric (Material Not Explicitly Stated)
Model Number	CTUC2
Number of Items	1
Product Benefits	Injury Recovery,Soothing,Cold
Product Dimensions	12 x 12 x 11 inches; 9.25 pounds
Product Style	with Universal Pad
Size	1 Count (Pack of 1)
UPC	854013008283 790566636170
Unit Count	1 Count

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

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The delivery time was excellent, and the packaging was secure.

2 months ago

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Rp9923140

Duties & taxes included

In stock

Sold byAmazon IndonesiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Indonesia.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ravi S.

I loved the variety of products available. Will definitely shop again.

2 months ago

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

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