Question 1

Does this have to be unscrewed from under the counter every time to fill it?

Accepted Answer

Hello! I bought this product. It is beautiful and can be refilled from the top of the counter. I'm 73 and that's why I purchased it.

Question 2

My current dispenser drips several times after pumping, leaving a puddle of soap below. Has anyone had this problem with this one?

Accepted Answer

Only a guess, a possibility, even probability: The liquid soap is too thick, i.e., viscous.  When mixing a 16-ounce batch, at maximum use 8 ounce actual soap with 8-oz water. I'd suggest less soap than that, 7 oz with 9 oz water.  The nozzle possibly is on the verge of "clogging" with the too-thick soap, a quantity remains within the tube, and as time passes the portion within the tube slowly dribbles out.  Give it a try - thin the mix; never, ever use soap straight from the bottle. I'd also suggest a thorough flush out and cleaning of the entire mechanism; pump pressure possibly is being held back, builds up because of excessive thickness of the soap...then slowly forces more soap upward and out.

Question 3

Can someone who purchased this confirm if an18 ounce refillable bottle is included as stated on Moen's website?

Accepted Answer

"Exactly 18 ounces?" - I have no idea, but it's at least 16, which is what I fill the container with in terms of volume, a 50-50 soap/water mix; full strength dishwashing soap seems to overwhelm the pump.  Likewise, a few months use and valve-sticking has occurred, the internal spring possibly slightly weak.

Question 4

Is there a matching faucet for the white Moen soap dispenser 3942W ?

Accepted Answer

Hello and thank you for your interest in Moen products.  The Moen Deck Mounted Kitchen Soap Dispenser doesn’t have a specific faucet model to match it. If you have additional questions, please feel free to call us at 800-289-6636.  Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

ASIN	B001TBM1QA
Best Sellers Rank	#5,999 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #6 in Built In Soap Dispensers
Brand Name	Moen
Color	Matte Black
Customer Reviews	4.6 4.6 out of 5 stars (5,519)
Global Trade Identification Number	00026508187890
Included Components	Soap Dispenser
Item Dimensions L x W x H	3.69"L x 1.88"W x 3.13"H
Item Type Name	Deck Mounted Kitchen Soap Dispenser with Above the Sink Refillable Bottle
Item Weight	454 Grams
Liquid Volume	532 Milliliters
Manufacturer	Moen Incorporated
Manufacturer Part Number	3942BL
Manufacturer Warranty Description	Limited lifetime warranty.
Material Type	Metal
Material Type Free	BPA Free, Phthalate Free, Lead Free
Model Number	3942BL
Number of Items	1
Number of Sets	1
Shape	Round
UPC	026508187890
Unit Count	1.0 Count

Moen Modern Deck Mounted Lotion or Kitchen Soap Dispenser Pump, Matte Black, 3942BL

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