CLTL520

I couldn't be happier with this water dispenser! From the moment I set it up, it’s been working flawlessly. It was easy to assemble, looks sleek in my office, and doesn’t take up too much space. The hot and cold water functions work perfectly—the cold water is refreshingly cool, and the hot water is ideal for tea or instant meals. It’s also surprisingly quiet compared to other models I’ve used in the past, which is a huge bonus. Refilling is simple, and the water flow is steady and strong. I also appreciate the safety lock on the hot water tap—great feature for families with kids. If you're looking for a reliable, no-hassle water dispenser, this one is a fantastic choice. Highly recommend!

I’ve only had this unit for a few days, so I can’t speak on its longevity. It works like a charm and is very easy to set up and use. Hot water is piping hot and the cold water is really refreshing. Buttons don’t feel very sturdy but work as they should. Only complaint is the ad mentions a self cleaning feature, however that must be a misprint. It does not have the self cleaning feature. The unit without the water is only 35 lbs and has handles on each side for easy movement. I haven’t had any issues with leaks from any spouts or inside the machine. Great value, especially with the coupon.

We bought this Brio Top Loading water dispenser due to favorable reviews and there were some negative reviews about leaking. I took a chance and give this company a try. One morning, I noticed that was a puddle of water, good thing we purchased a liner and this prevented from damaging our wood floors. I messaged Brio customer service which were very responsive and sent me a replacement was great. A week later, replacement unit start leaking as well. It looks like water was coming from inside. I message Brio again with attached Photos. They sent me second replacement. This replacement started leaking again after 2 weeks. At this point, I’m disappointed and frustrated. I message Brio. Something wrong with this unit and appears to be defective. They had me trying to figure out where is the water leaks coming from and I just said it’s leaking. I would have to take it apart in order to figure it out. So a third replacement was sent and after a couple of days , what do you know started leaking again. This time from the top, water coming out from top is hot. I messaged Brio again. This particular unit is defective. I had three replacement and the old failed. Leak all over the place. Brio customer service usually responds right away and now nothing. I need Brio to stand behind their product. At this point are there a different model or a refund is satisfactory

I ordered the Brio Top Loading Water Cooler Dispenser after the heating unit in our Primo - Easy Top Loading Water Dispenser failed. Several observations now that I have installed and am operating the Brio unit: • The Brio unit is taller and it is easier to access the buttons and to dispense water than the Primo. The Primo sits rather low and looks like it should sit on a 12” riser stand. Since the cooling section was still working, I donated the unit to our startup church and the leader asked me if there was a platform for the Primo unit to sit on. So it IS low. • The space under the dispensing nozzles where one puts the glass, bottle or container is taller on the Brio and will take a full size ½ gallon pitcher. The Primo unit would not. The lip on the container shelf on the Brio is larger so that your bottle is less likely to fall off. • The on/off switches for the hot and cold water are on the left side of the Brio rather than the back as on the Primo making them easier to access. • The child lockout for the hot water button is much easier to deal with on the Brio than on the Primo unit (I had to oil that one to get it to slide easier and there was barely a lip on that one for the flesh of one’s finger to grab on to). • The Brio is more top heavy than the Primo, which resulted in the delivery people delivering it upside down. According to the User Manual, the unit is never supposed to be tilted to the side more than 45°, let alone upside down (Amazon’s delivery people obviously weren’t informed of this). I believe this has to do with the refrigerant fluid needing time to return to the collection reservoir before the chilling pump can be turned on. I let it sit for several hours upright before assembling and filling with water. What makes the Brio top heavy is that both the heating and chilling units are near the top of the interior (leaving an empty bottom section) rather than the chilling unit sitting on the base as it did in the Primo. • The hot water setting on the Brio seems a bit hotter than the hot water on the Primo unit. It measures ~170°F. I didn’t measure the Primo’s temp, but suppose it was around 160°F. The “hot water” from the Primo took longer to cook stuff than my prior dispensers. • The bottle burps faster on the Brio than the Primo, allowing for faster chamber filling after cleaning the unit and for water dispensing. • The water flows faster out of the hot and chilled water nozzles on the Brio than the Primo, but the room temperature water comes out rather slowly on the Brio unit (weird). Other Notes: Due to the rather large vacant space under the heating/chilling section, there is little reason why Brio couldn’t make the bottom front panel a hinged door and allow for a 5-gallon bottle to be stored in the bottom section. (Brio, are you listening?) Longevity: The Brio just appears to be built a bit more solid than the Primo unit. The heating coil on the Primo went out on mine, hence necessitating its replacement as it was out of its 1-year warranty. It appears the Brio unit has the same heating pod as the Primo unit. I suspect the same vendor, so I don’t think that has improved. I sadly haven’t been able to find the proper Hot Water Tank online, so if it goes out, one is stuck buying a new dispenser. You may be able to find a used unit on eBay by searching for OEM Hot Water Tank for Water Cooler Dispenser Error in the User Manual: The manual says to turn the unit on with the power switch on the back side. While there is a molded space for a power switch, there is none on this unit. Honestly, a power switch really is not necessary and for this unit, turning on the hot and/or cold switches on the side powered the unit on. For the minor price differential, I would recommend the Brio Top Loading Unit over the Primo Top Loading Unit. If you found this review helpful, please vote it a thumbs up or up vote.

This water cooler definitely keeps my water cold, water dispensed by the room temp button is the same temperature as the cold water button. Both the heating element and the refrigerant make noise, but the cold water takes a long time and is really loud, so keep it far from from your living room.

I thought I would dislike how low the fill point is, but it makes sense when you actually use it. It allows for large jugs or bottles to fit on the shelf, and sit there while you fill by comfortably pressing the button controls on top to manage the flow. The other lever style results in water on the floor, while this method a) prevents kids from messing with it, b) reduces spills, c) easier to press, d) easier to see how full your container is, e) more comfortable than bending over while it's filling. I also appreciate the hot, room temp, and very cold options. The several months we've had it, it's fairly quiet, efficient, easy to clean. The only negative I'd point out to the designers is how cheap the buttons feel in comparison to the rest of the device. It's even got handles on the side with side ventilation to ensure effective cooling against a wall - everything about it elucidates quality. But when you press those buttons, the one thing users will physically touch every time - they feel cheap, sloppy, and loose. They work fine, it's just something I personally think could have been done better.

After two or three years of having primo delivery, I realized filtering my own water would be far more cost efficient. I purchased this and a zero water filter that sits where the 5 gal bottle would go. This dispenser arrived a couple days late, was supposed to arrive on a Tuesday and did not arrive till Thursday, but given the reviews and photos that show damaged on arrival machines, I’m glad Amazon took their time to make sure it was delivered safely. This system has been a wonderful replacement for the rental unit. The buttons are so much easier to press than the lever style things on the primo rental, and the dispensing area is big enough to hold a water bottle while filling, there is also a room temperature button that yes given the placement of the chiller dispenses colder than room temperature water, but it’s still a great benefit to have this button as I can dispense water bypassing the heater and chiller using that button if I’m going to use it in something like my coffee maker or CPAP machine. The only downsides are the dispensing area is rather low by comparison to the rental unit and there is no light. Overall I think it’s an upgrade compared to what I had before and combined with the zero water filter system it’ll pay itself off within a year.

I am overall happy with this unit, but I am frustrated by the fact that it is not operating as advertised. The description on Amazon and even the manual makes very clear to use language of 'Room temperature' as one of the dispense options. I don't know about you - but to me, 'Room temperature' suggests that the water temperature is not chilled or warmed in any way. I would hope that the plumbing for this option is literally directly from the water reservoir independent of any cooling/heating. Unfortunately, it seems as though the 'Room temperature' is actually 'chilled'. This is not what I wanted. I have contacted Brio support to see what they have to say. Unsure if this is just deceptive advertising or a defect. For now, I have to mix the 'Room temperature' with a little 'Hot' water to get it to the desired temp. I will come back and update this review if there is a resolution. Other than this - the unit is great. It is very quiet and I like that I just have to switch on hot/cold and it will automatically cool/heat water for the 'Cold' and 'Hot' spouts. If I cannot get this 'Room temperature' issue resolved, I will likely return it. ** UPDATE 5/7/2022 ** Received a digital thermometer to measure the temperature of the water Ambient room temp: 75 F Water temps from water cooler: Hot: 165 F Room Temperature: 56 F Cold 51 F Clearly, the 'Room temperature' water is actually chilled. Will update again after I have talked to their support team. ** UPDATE 6/15/2022 ** Attempted to call support - was unsuccessful in reaching a support rep. Just a loop of receptionist -> rining -> we are busy now -> ringing -> receptionist. Support team communication via email was not as prompt as I would have liked - a few days delay for each response. They did however attempt to resolve by 'resetting' the unit turning it off and on - which did not resolve the issue. After a few emails back and forth, I decided I am not confident there is a solution that would yield a different result. I can't help but feel this is a design issue and not a defect. Perhaps the 'chilled' chamber is too close to the 'room temperature' plumbing and it ends up cooling the water?? Not sure. In the end, I returned it to get another brand. I would not recommend this item if you are looking for a unit that dispenses room temperature water.